Shipping policy

 

Shipping Process:

All orders placed through our website are processed and shipped within 1-2 business days, excluding weekends and public holidays.Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

 

Shipping Methods:

We offer standard shipping via reputable carriers such as New Zealand Post or other local courier services.Expedited shipping options may be available at an additional cost for faster delivery times.

 

Shipping Rates:

Shipping rates are calculated based on the weight of your order and the shipping destination within New Zealand. Free shipping may be available for orders that meet a certain minimum purchase threshold. Check our website or promotional offers for details.

 

Delivery Times:

Standard shipping typically takes 3-5 business days for delivery within New Zealand, depending on your location.Expedited shipping options may shorten delivery times and are subject to additional fees.

Shipping Restrictions:

We currently only ship within New Zealand & Australia more International shipping options may be available in the future.Some products may have shipping restrictions due to size, weight, or regulatory requirements. Please refer to individual product pages for more information.

 

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email to track your package's delivery status.

If you encounter any issues with tracking your order or have questions about your shipment, please contact our customer service team for assistance.

Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or misdeliveries.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Shipping Damage or Loss:

In the rare event that your order is damaged or lost during transit, please contact us immediately so that we can assist you in resolving the issue.

We may require photographic evidence of any shipping damage to process a replacement or refund.

Shipping Policy Updates:

We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be reflected on this page.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team for assistance.

Last updated: 23rd July 2025