Refund policy

Satisfaction Guarantee

At Love Stories , we take pride in the quality of our products. If you have any concerns about your order, please contact us, and we'll do our best to address your needs.

Damages and Issues

Upon receiving your order, please inspect the packaging and contents carefully. If you find any issues such as damaged or defective items, incorrect orders, or quality concerns, please contact us immediately. We'll work with you to resolve the issue and ensure your satisfaction.

Exceptions

Because each item is custom-made and personalised just for you, we’re unable to accept returns, refunds, or exchanges for change of mind or incorrect details provided at the time of order.

That said, your satisfaction is important to us. If your item arrives damaged or there’s been an error on our end, please get in touch within 7 days of receiving your order. We’ll review the issue and do our best to make it right.

Refunds

In the rare event that you experience any problems with your order, we may offer a refund or replacement on a case-by-case basis. Please contact us with details about your issue, and we'll work with you to find a satisfactory solution.

Preorders

We aim to provide accurate estimated delivery dates for preorders; however, delays may occur due to unforeseen circumstances beyond our control. Preorders are placed at the purchaser's risk regarding arrival dates and are not eligible for refunds due to delays. We sincerely appreciate your patience and understanding.